As technology continues to revolutionize the hospitality industry, hotels face the challenge of striking the right balance between automation and personal service in the check-in process. While automation offers efficiency and convenience, maintaining a human touch is crucial for creating meaningful guest experiences. In this article, we explore the importance of balancing automation and personal […]
The hospitality industry is undergoing a profound transformation as technology continues to reshape guest experiences. In particular, the concept of contactless check-in has gained significant momentum, driven by the need for enhanced safety and convenience. In this article, we delve into the world of contactless check-in, exploring its benefits, industry statistics, and insights from business […]
The check-in process sets the tone for a guest’s entire hotel experience. In today’s competitive hospitality industry, providing a personalized and memorable arrival has become increasingly crucial. In this researched article, we explore the significance of personalization in hotel check-in and how it contributes to creating a lasting impression on guests. Supported by statistics and […]
The hotel check-in experience plays a critical role in shaping guest satisfaction and overall impression of a property. In today’s digital age, technology has become a powerful tool for hotels to streamline and enhance the check-in process. From online pre-check-in to mobile apps and self-service kiosks, this article explores the various ways in which technology […]
The check-in process is a crucial touchpoint in the guest experience at hotels. It sets the tone for their stay and greatly influences their overall satisfaction. However, long wait times and inefficient procedures can lead to frustration and dissatisfaction among guests. In this article, we will explore the importance of streamlining hotel check-in and provide […]
Let’s start by looking at some important data. According to a study conducted by the Harvard School of Business, increasing customer retention rates by just 5% can lead to a significant boost in profits, ranging from 25% to 90%. This data is crucial for businesses in every industry, especially when it comes to creating […]
When the holiday season arrives, companies worldwide gear up with their unique holiday promotions to attract more customers. Potential customers start receiving emails in their inbox, start getting promotional offers on social media, and even the customers can’t help but wonder if these programs are actually going to deliver on the promises made in […]
Over the years, NextBee has helped several brands boost their customer lifetime value and loyalty with best-of-the-breed features. Prestigious hotels like Wyndham Resorts are already using NextBee’s feature-rich platform to improve their overall guest experience. Here’s a quick overview of NextBee’s platform for hotels and how you can benefit from it: Personalization: NextBee’s […]
The check-in process is a critical point of contact between hotels and their guests. A smooth and efficient check-in experience can set the tone for the rest of the guest’s stay, while a slow or confusing check-in can lead to dissatisfaction and negative reviews. With the help of NextBee’s personalization tools, hotels can improve […]
Your customers are your most valuable assets. By providing your customers rewards for making progress, you begin to build trust. Rewards for exhibiting desirable behavior are a powerful tool for hospitality brands to increase guest loyalty and reduce churn. By providing guests with incentives to check in and creating a positive emotional connection, brands can […]
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Experience the success that in-depth data analysis can bring to your company.
Register for a Catalyst Account to get started and we’ll connect with you in the next 48 hours.
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