Insights and Analytics
Gaining a deeper understanding of your customers, including insights into what drives their behavior and what they are likely to do next, is at the heart of effective customer loyalty & engagement.
Personalization Through AI
A customer engagement program is about creating relationships, but without robust analytical data, it’s impossible to know which activities or rewards are actually creating those relationships. We utilize Machine Learning Attribution Modeling, a system that gathers historical data from your engagement efforts to create rules. These rules assign an accurate weight, or conversion credit, to each of your program’s touch points allowing you to analyze your data quickly, accurately, and efficiently.
Robust Tracking Technology
A program needs data for AI/Machine Learning systems to work, and CX360, via NextBee’s platform, has perhaps the most robust tracking technology on the market. No matter where the activity occurs – offline, online, and even through phones it can all be tracked by our system.
Flexible & Automated Customer Engagement
CX360 has the AI and Machine Learning system to automatically promote involvement, interaction and build connections by spotting trends and making engagement adjustments guided by the flexible rules admins have set in our easy to use but robust admin dashboard.
A Data Science Process That Drives customer Engagement
Capture all the analytical data your company will need from social shares to sales completed to referrals made and a whole lot more. Once this is done we run all this rich data through a three-stage process for a complete picture of the customer journey.
Solve Your Customer Engagement Problems
Get Started with CX360 Today!
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