Insights and Analytics
Use our platform to gain a deeper understanding of your customers. Uncover insights into what drives their behavior and what they are likely to do next. Access all the data you need to create a highly effective loyalty program and increase customer lifetime value.
Personalization Through AI
A customer engagement program is about creating relationships, but without robust analytical data, it’s impossible to know which activities or rewards are actually creating those relationships. We utilize Machine Learning Attribution Modeling, a system that gathers historical data from your engagement efforts to create rules. These rules assign an accurate weight, or conversion credit, to each of your program’s touch points allowing you to analyze your data quickly, accurately, and efficiently.
Robust Tracking Technology for Online & Offline Scenarios
AI/Machine Learning systems need data to work, and CX360 has perhaps the most robust tracking technology on the market. No matter where the activity occurs – offline, online, any device, it can all be tracked by our system.
Flexible & Automated Customer Engagement
Top-class AI and Machine Learning modules at your fingertips to automatically promote involvement, interaction, and build connections by spotting trends and making engagement adjustments. Your admins can easily guide users by creating flexible rules in the admin dashboard.
A Data Science Process That Drives Customer Engagement
Capture all the analytical data your company will need including social shares, sales completed, referrals made, and much more. That data can then be run through a three-stage process for a complete picture of the customer journey.
Solve Your Customer Engagement Problems
Quickly Launch Your Loyalty Program Today!
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