Utilities Customer Engagement
Boost utility customer loyalty when you use CX360 by NextBee to quickly engage your utility customers by boosting recognition of their value, rewarding positive efforts and making it fun to be a part of your brand’s culture.
54%
Of utility customers said they were dissatisfied with the service they received
33%
Of utility customers reported ever feeling “wowed & wooed” vs. 58% of airline customers
80%
Of utility customers reported that increased touch points boosted satisfaction levels
Boost Satisfaction and Loyalty Levels
Boost loyalty with community building modules such as social sharing, badges, curated customer-generated content, and more. Utility customer engagement can be easily setup & is flexible when you use CX360 by NextBee. You can define rules and incorporate game features to boost on-time payment activity, reward and recognize customers, and track the progress of your engagement efforts. Thus reducing utility customer turnover, motivating positive behaviors, and boosting a feeling of community.
Increase Customer Repeat Purchase Rate
From recruiting new customers to celebrating a company’s culture – engaged customers buy more often and become great ambassadors for your brand. Companies use CX360 to drive customer engagement, reduce attrition, create referral opportunities, automate community building and ambassador creation/onboarding processes through integration (POS, CRM, etc.), and more.
Effective Call Center customer Engagement Starts with Proven Features
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Easy to Setup & Flexible to Run
Easily define rules/goals and incorporate game features to boost customer activity, reward and recognize top utility customers, and track progress.
Reduce Customer Churn, Boost Connections
Gamification helps customers stay connected with other brand fans, motivates customers with individual recognition, and encourages customers to interact with the brand and each other – which boosts retention.
Unlimited Rewards
Reward utility customers for their continued loyalty by offering customer discounts and/or gift cards from either in-house or through nearly 200 vendor options.
Reduce Overhead with Commission Free Rewards
Flexible redemption rules can motivate users to redeem rewards and since we never take a commission on rewards, you save even more money.
Align your company, your teams and your individual employees to foster a company culture that generates greater excellence.
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