Boost Customer Engagement For The Utility Industry
Use CX360 by NextBee to boost utility customer engagement – successfully engage utility customers by leveraging digital connectivity, recognizing their value, rewarding positive efforts, and making it fun to be a part of your brand’s culture.
Of utility customers said they were dissatisfied with the service they received
Of utility customers reported ever feeling “wowed & wooed” vs. 58% of airline customers
Of utility customers reported that increased touch points boosted satisfaction levels
Boost Satisfaction and Loyalty Levels
Boost loyalty of utility customers with community building modules such as social sharing, badges, curated customer-generated content, etc. Utility customer engagement can be easily set up & is flexible when you use CX360 by NextBee. You can define rules and incorporate game features to boost on-time payment activity, reward and recognize customers, and track the progress of your engagement efforts. Thus reducing utility customer turnover, motivating positive behaviors, and boosting a feeling of community.
Increase Repeat Purchase Rate
Improving customer experience in the utility industry reduce attrition and boosts long-term retention. From recruiting new customers to celebrating a company’s culture – engaged customers buy more often and become great ambassadors. Companies use CX360 to drive customer engagement to create referral opportunities, automate community building and ambassador creation/onboarding processes through integration (POS, CRM, etc.), and more.
Effective Utilities Customer Engagement Starts with Proven Features
Easy to Setup & Flexible to Run
Easily define rules/goals and incorporate game features to boost customer activity, reward and recognize top utility customers, and track progress.
Reduce Customer Churn, Boost Connections
Gamification helps customers stay connected with other brand fans, motivates customers with individual recognition, and encourages customers to interact with the brand and each other – which boosts retention.
Reward utility customers for their continued loyalty by offering customer discounts and/or gift cards from either in-house or through nearly 200 vendor options.
Reduce Overhead with Commission Free Rewards
Flexible redemption rules can motivate users to redeem rewards and since we never take a commission on rewards, you save even more money.
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