Over the years, NextBee has helped several brands boost their customer lifetime value and loyalty with best-of-the-breed features. Prestigious hotels like Wyndham Resorts are already using NextBee’s feature-rich platform to improve their overall guest experience.
Here’s a quick overview of NextBee’s platform for hotels and how you can benefit from it:
- Personalization: NextBee’s platform can create and maintain guest profiles based on their preferences, behavior, and previous interactions. This data can then be used to personalize the check-in experience and offer guests relevant upgrades and promotions.
- Mobile Check-in: With NextBee, you can enable mobile check-in, allowing guests to check-in to their rooms before arriving at the hotel. This can save time and create a seamless experience for guests.
- Automated Messaging: NextBee’s platform can send automated messages to guests throughout their stay, providing personalized recommendations, promotions, and updates. This can enhance their experience and encourage them to engage with the hotel.
- Staff Coaching Solution: Upload helpful resources, training content, and assignments in a secure environment. Track your staff performance with NextBee’s platform and get them ready to offer your guests a memorable experience.
- Data Insights: NextBee’s platform can collect and analyze guest data to identify trends, preferences, and areas for improvement. This information can be used to optimize the check-in experience and improve overall guest satisfaction.
- Single Sign-On: Why ask your guests to log in to different accounts to check in, check out, share feedback, or place a request! With NextBee, your guests can log in with their social media accounts and eliminate the need to log in separately.
- Custom Challenges: Excite your guests by creating personalized challenges that are tailored to their interests and preferences. You can encourage them to upload a photo of their stay at your hotel, share a positive review, or recommend your hotel to their friends and family to earn rewards or accumulate reward points that can be redeemed on the next booking.
- Personalized Rewards: Fine-tune your program as NextBee’s platform suggests you the rewards that work and those that don’t. Our platform analyses the most adopted rewards by understanding your customers’ preferences and interests.
- Choice of Rewards: Offer your guests a choice of rewards. It’s true that no single reward works for all guests. Everyone has their own preferences. While some prefer a dining gift card, others might choose cashback. NextBee’s platform allows you to offer a range of rewards. When guests can choose a reward that they like, it boosts engagement and loyalty.
- Real-time Chat: Enable two-way messaging so your guests can interact with your staff in real time. With NextBee’s platform, your guests can save their time in guesswork or sending emails. Solve your guest’s queries in an instant and guide them easily with our chat module.
NextBee’s engagement platform for hotels can boost your guests’ experience by 5x. Our platform is loaded with cutting-edge features that enable multiple touchpoints.
Interested in watching a live demo of our platform? Contact us now!