Resolve Customer Satisfaction Issues through a Transformative Approach based on PACE Methodology

Make personalized conversations every single time to boost retention and make spa experiences meaningful. NextBee’s breakthrough PACE methodology has allowed us to shape the success of spa brands.
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NextBee: An Industry Leader

NextBee has worked with 300+ leading brands, including spas, to engage communities of customers with the goal of creating positive experiences that boost customer lifetime value.

Platform Driven by PACE Methodology

NextBee’s customer satisfaction platform for spas is based on the PACE Methodology with four key driving pillars that ensure your program is Personalized, Adaptive, Controlled, and Exciting to your customers.
Personalized
Adaptive
Controlled
Exciting

Personalized

With NextBee’s customer satisfaction platform for spas, you can create truly personalized customer experiences. Encourage customers to check in easily, share feedback, get discounts in exchange for communicating, and earn rewards for sharing positive feedback.
  • Feedback Surveys
  • Real-Time Chat
  • Personalized Referrals
  • Recognition Tools

Adaptive

NextBee’s platform architecture allows you to adapt at the personal level. Seamlessly integrate with all major CRMs. Get detailed insights right on a customizable dashboard. Send automated personalized email campaigns, test rewards, or launch surveys to see what works and what doesn’t.
  • Advanced Segmentation
  • Customizable Dashboard
  • Intelligent Analytics
  • Personalized Discounts

Controlled

NextBee’s capabilities allow you to control program momentum and growth by offering targeted and timed incentives and rewards to encourage your customers to share feedback on spa treatments. Create segments that allow you to always be trying, without the risk of testing new ideas on your entire base of customers.
  • Tiered Rewards Structure
  • Store Credits
  • e-Gift Cards
  • Auto-Upgrades

Exciting

Easily retain complete focus on resolving customer satisfaction issues. Develop, deploy, and test different incentives for each engagement point. Provide incentives that invoke an intrinsic value you share with your users.
  • VIP Club
  • Personalized Promotional Discounts
  • POS System
  • Special Bonus Credits

Achieve Your Business Goals

Jumpstart Advance Bookings

Encourage new and existing customers to make advance bookings in exchange for personal coupon codes, rewards, and access to premium gifts and exclusive events.

Resolve Conflicts

Communicate with your customers in real-time, get notified of negative feedback, take corrective actions, and reward your customers for interacting.

Create Personalized Experiences

Send personalized messages on mobile devices before and after spa treatment.

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                Experience the success that in-depth data analysis can bring to your company.
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