Manufacturers

Customer Engagement For Manufacturers

Customers expect more and more personalization and convenience, even from manufacturers. CX360 let’s you create higher quality customer experiences that can turn customers into brand ambassadors. Engage customers quickly with instant recognition, personalized rewards, and other gamification modules that makes the customers enjoy being a part of your brand.

33%

Of customers are lost because of a “bad experience”.

57%

Customers reported they will stop using a company with poor customer support & interaction

86%

Of customers reported being willing to pay more when “connected” to a company.

Reinvent Customer Engagement And Boost Loyalty Levels

Boost customer loyalty, satisfaction, and brand awareness with community building modules such as social sharing, badges, ideas and feedback submission, and more. Best of all a manufacturing customer engagement program is easy to setup & flexible to use with CX360 by NextBee. You can define rules and incorporate game features to reduce customer turnover, motivate positive behaviors, and boost a feeling of community.

Create Advocates & Enhance Brand Affinity

Engaged customers buy more often and become great ambassadors for your brand. Companies use CX360 to drive manufacturing customer engagement, reduce attrition, create referral opportunities, by using our built-in AI to automate & streamline every process.

Effective Customer Engagement Begins with Proven Features

1

Customer Referral Hiring Modules

2

Customer Recognition & Incentives Modules

3

Team Building Gamification Modules

4

Incentivized Onboarding & Process Training Modules

Easy to Setup & Flexible to Run

Easily define rules/goals and incorporate game features to boost customer activity, reward and recognize top customers, and track overall progress.

Reduce Customer Churn, Boost Connections

Gamification helps customers stay connected with other brand fans, motivates customers with individual recognition, and encourages customers to interact with the brand and each other – which boosts retention.

Unlimited Rewards

Reward customers for their continued efforts by offering customer exclusive discounts and/or gift cards from either in-house or through nearly 200 vendor options.

Reduce Overhead with Commission Free Rewards

Flexible redemption rules can motivate users to redeem rewards and since we never take a commission on rewards, you save even more money.

Add-on Products

Integration

Add-on Products

Integration

Customer Engagement For Manufacturers

33%

57%

86%

Reinvent Customer Engagement And Boost Loyalty Levels

Create Advocates & Enhance Brand Affinity