Nextbee is a customer engagement platform that offers a variety of features designed to help businesses connect with their customers and improve the overall customer experience. Here are some of the top Nextbee features that hotels can use to invite real-time feedback from their guests:
1. Automated surveys: Nextbee’s automated survey feature allows hotels to send customized surveys to guests via email or SMS. These surveys can be triggered by specific actions, such as a guest checking out or making a reservation, and can be customized to ask specific questions about the guest experience. By automating the survey process, hotels can gather feedback in real-time and identify areas for improvement more quickly.
2. Cross-Channel Deployment: You can now collect feedback with customized surveys through links or QR codes shared on email, SMS, or even through a tablet right after check-in, during their stay, or upon check-out.
3. Rewards and incentives: Nextbee’s rewards and incentives feature allows hotels to offer guests rewards for completing surveys or taking other actions, such as sharing their experiences on social media. These rewards can include discounts on future stays, complimentary meals, or other perks that encourage guests to engage with the hotel and provide feedback.
4. Social sharing: Nextbee’s social sharing feature allows hotels to showcase positive guest feedback on social media platforms, such as Facebook and Twitter. By sharing positive feedback publicly, hotels can demonstrate their commitment to customer satisfaction and encourage other guests to share their own feedback.
5. Real-time analytics: Nextbee’s real-time analytics feature allows hotels to monitor feedback as it is received and track trends over time. This enables hotels to identify common issues and areas for improvement more quickly and make data-driven decisions to improve the guest experience.
6. Personalized messaging: Nextbee’s personalized messaging feature allows hotels to send customized messages to guests based on their preferences and behaviors. This can include personalized recommendations for activities or dining options, as well as requests for feedback or surveys.
7. Unlimited reward options: The platform allows you to offer different kinds of rewards, such as digital items, gift cards, reward points, cashback, cash, and even physical items. NextBee handles the entire fulfillment process so you can handle what’s most important for you.
8. Real-time chat: In the hospitality industry, customer experience is of paramount importance. You need to be on your toes to ameliorate any untoward situation, such as customer complaints. But, a lot of times, customers are not ready to make an effort and leave negative reviews on websites or social media. This can tarnish your hotel’s reputation. With NextBee’s real-time chat feature, your guests can instantly connect with your staff and highlight an issue. Your staff members can take action instantly, reducing the chances of your guests leaving negative feedback.
9. Staff Coaching Solution: Collecting guest feedback is not everything. You must be able to handle those tricky situations and solve problems as well. With Nextbee’s Staff Coaching Solution module, you can train your staff on how to handle guest complaints and tricky situations. You can upload valuable training content, PDFs, informative videos, and member assignments.
10. Push Notifications: NextBee enables push notifications that your staff receives immediately when a guest shares feedback, enabling you to take corrective measures upon receiving negative feedback.
NextBee’s engagement platform for hotels offers features that ensure a more engaging and personalized guest experience, while also gathering valuable feedback that can help improve operations and drive customer loyalty. Whether through automated surveys, rewards and incentives, or social sharing, Nextbee offers a variety of tools to help hotels invite real-time feedback and create memorable experiences for their guests.
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