Collect Real-Time Feedback with a Transformative Approach based on PACE Methodology

Easily collect feedback right after an interaction. Make guest stays meaningful by rewarding guests for sharing feedback. NextBee’s PACE methodology has allowed us to shape the success of hospitality brands.
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NextBee: An Industry Leader

NextBee has worked with 300+ leading brands, including hotels and event management agencies, to engage communities of guests with the goal of helping hospitality brands create unified experiences that grow your business with real-time feedback.

Platform Driven by PACE Methodology

NextBee’s platform for hospitality brands is based on the PACE Methodology with four key driving pillars that ensure your program is Personalized, Adaptive, Controlled, and Exciting to your guests.
Personalized
Adaptive
Controlled
Exciting

Personalized

With NextBee’s platform, you can create personalized guest experiences. Easily deploy custom surveys, collect valuable guest feedback, and offer rewards for interacting.
  • Hyper-personalization
  • Automated Messages
  • Personalized Surveys
  • Social Recognition

Adaptive

NextBee’s platform architecture allows you to adapt at the personal level. Seamlessly integrate with all major CRMs and get detailed insights right on a customizable dashboard.
  • Advanced Segmentation
  • Customizable Dashboard
  • Intelligent Analytics
  • Personalized Discounts

Controlled

NextBee’s capabilities allow you to control program momentum and growth by offering targeted and timed incentives and rewards to encourage your guests to interact with you and share feedback.
  • Tiered Rewards Structure
  • Push Notifications
  • e-Gift Cards
  • Time-Sensitive Coupons

Exciting

Easily retain focus on creating memorable guest experiences. Develop, deploy, and test different incentives for each engagement point. Provide incentives that invoke an intrinsic value you share with your guests.
  • VIP Club
  • Personalized Discounts
  • Contests & Offers
  • Dynamic Leaderboards

Achieve Your Business Goals

Unleash Personalized Referrals

Encourage guests to send personalized referrals that boost conversions and increase business. Acquire qualified leads without spending on outbound marketing efforts.

Improve Staff Productivity

Collect feedback to increase operational efficiency so your staff can focus on providing personalized service. Boost productivity and create a positive work environment.

Reduce Churn

Improve customer service by addressing customer feedback and concerns promptly. Demonstrate a commitment to customer satisfaction to encourage repeat bookings and reduce churn.

Featured Insights

How Hotels can Invite Real-Time Feedback with a Choice of Rewards

As the hospitality industry becomes increasingly competitive, hotels are under more pressure than ever to provide exceptional customer service and create memorable experiences for their guests. One way to do this is by inviting real-time feedback from guests, allowing them to share their thoughts and suggestions while they are still...

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