Coronavirus, social distancing, and staying home has impacted customers and businesses equally. While customers are relying on the businesses to meet their demands during the crisis, businesses are finding it hard to meet the needs due to supply chain issues, remote working staff, and economic dents.
While the craziness is here to stay for an unforeseen time, some brands are leaving no stone unturned to help, assist and make their customers happy. Even customers are understanding the dearth of the situation, are cooperating and appreciating the efforts the businesses are putting for them.
Take a look:
Card Kingdom, a local magic card marketplace in Seattle, is being transparent and has updated all the customers about the policy changes they are implementing due to the pandemic.
Evening everyone, we've got a quick change to our selling procedures due to the ongoing COVID-19 Pandemic.
If you sell cards with us (or are looking to start!), we ask that you take a quick look at our updated blog post: https://t.co/J9VmYmeZut pic.twitter.com/d2N4UJiEiT
— Card Kingdom (@Card_Kingdom) March 21, 2020
In response, their customers are appreciating how, even during these difficult times, their support staff is active and is solving their problems ASAP.
Huge thank you to @Card_Kingdom and their wonderful support staff who responded to my email inquiry and fixed my issue all within a 24 hour time frame!! #AmazingCustomerService #MTG
— Robert Anderson (@TheNoviceRob) March 23, 2020
Retail chain Tesco and its employees are selflessly helping panicked customers and going the extra mile appreciating the medical staff and essential service front-liners with their brilliant customer service.
From this Sunday, and every following Sunday, all Tesco stores (except Express stores) will prioritise a browsing hour before checkouts open for NHS workers.
Because now, more than ever, #EveryLittleHelps.
For your local store opening hours see https://t.co/1YE0Jb1Las pic.twitter.com/tjokytZHOh
— Tesco (@Tesco) March 20, 2020
Customers are also welcoming the extra kindness and appreciating them with their messages and posts.
Thank you @Tesco for my little gift this morning during the @NHSuk hour. #AmazingService #FeedingTheNHS ❤️💐 pic.twitter.com/fiurl7yo7r
— Sarah Stevenson (@SarahStevohan) March 22, 2020