Features

Cross-Channel Deployment

Collect feedback with customized surveys through links or QR code shared on email, SMS, or even through tablet right after check-in or during check-out.

Personalized Messages

Automatically create a thread of personalized messages based on their booking history and shared experience details.

Surveys

Create several types of survey forms to collect feedback on their experiences during different stages and on different services, such as room decor, dining, spa treatment, and more.

Push Notifications

Be notified immediately when a guest shares a feedback, enabling you to take corrective measures upon receiving a negative feedback.

Template Library

Choose from our vast repository of pre-designed templates that allow you launch beautiful-looking survey pages within minutes.

Dashboard & Analytics

Pull detailed reports that offer valuable insights on guest sentiment, root cause of guest complaints, rewards that work, and engagement.

Unlimited Reward Options

Motivate your guests to share feedback, send referrals, and recommend your brand on online platforms with the choice of rewards, while we handle fulfillment at 0% commission.

Staff Coaching Solution

Train your staff on how to handle guest complaints and tricky situations with our unique staff coaching module that lets you upload valuable training content, learning, and member assignment.

Built for Mobile

Responsive surveys can be launched instantly within your website or on your app. Reach out to them where they are most likely to respond.

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              Register for a Catalyst Account to get started and we’ll connect with you in the next 48 hours.

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