Top Nextbee features that hotels can use to invite real time feedback
Nextbee is a customer engagement platform that offers a variety of features designed to help businesses connect with their customers and improve the overall customer experience. Here are some of the top Nextbee features that hotels can use to invite real-time feedback from their guests: Automated surveys: Nextbee’s automated survey feature allows hotels to […]
The Power of Technology: Enhancing Hotel Guest Check-in Experience
The hotel check-in experience plays a critical role in shaping guest satisfaction and overall impression of a property. In today’s digital age, technology has become a powerful tool for hotels to streamline and enhance the check-in process. From online pre-check-in to mobile apps and self-service kiosks, this article explores the various ways in which technology […]
Streamlining Hotel Check-in: How to Reduce Wait Times and Improve Guest Satisfaction
The check-in process is a crucial touchpoint in the guest experience at hotels. It sets the tone for their stay and greatly influences their overall satisfaction. However, long wait times and inefficient procedures can lead to frustration and dissatisfaction among guests. In this article, we will explore the importance of streamlining hotel check-in and provide […]
Hospitality Business: 15 Proven Strategies To Retain Your Existing Customers
Let’s start by looking at some important data. According to a study conducted by the Harvard School of Business, increasing customer retention rates by just 5% can lead to a significant boost in profits, ranging from 25% to 90%. This data is crucial for businesses in every industry, especially when it comes to creating […]
How to Start Holiday Promotions to Attract New Customers: Analyze What Industry Leaders are Doing
When the holiday season arrives, companies worldwide gear up with their unique holiday promotions to attract more customers. Potential customers start receiving emails in their inbox, start getting promotional offers on social media, and even the customers can’t help but wonder if these programs are actually going to deliver on the promises made in […]
Ways Hotels can Boost Real-Time Feedback Collection through Personalization
In today’s hyper-competitive hospitality industry, providing personalized guest experiences is the key to success. Hotels need to create unique, memorable experiences that leave a lasting impression on their guests. Real-time feedback can be a valuable source of insights for hotels to improve the guest experience, but personalization can take this to the next level. […]
How Hotels can Invite Real-Time Feedback with a Choice of Rewards
As the hospitality industry becomes increasingly competitive, hotels are under more pressure than ever to provide exceptional customer service and create memorable experiences for their guests. One way to do this is by inviting real-time feedback from guests, allowing them to share their thoughts and suggestions while they are still on the property. However, simply […]
