Popular Airline Service Set an Example of Unprecedented Customer Service

Standing up to customers’ expectations can be really tough, especially when the times are bad and you know you might incur losses for maintaining good-will and offering great customer experiences. But times like these are testing phases. How far you, as a brand, go to keep your customers happy makes or breaks your business in the long run. 

 

At a time when passengers are avoiding traveling as much as possible, Alaska Air is doing all it can to be ensure their passengers are safe and don’t incur heavy losses. As a part of the customer experience efforts, they have offered to let customers reschedule their travel plans, and customers are elated.

 

Have a look at some of the comments made by passengers who were absolutely impressed with the airline’s excellent customer service.

 

 

  

 

https://twitter.com/akonthego/status/1239333334120976384

 

 

 

 

Understanding your customers’ needs is what Customer Service is all about. We are sure that this small act of consideration will boost Alaska Airlines’ customer loyalty and lifetime value by manifolds.

 

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