We have always emphasized the importance of building positive customer relationships. By developing customer loyalty, e-commerce brands not only generate regular revenue from their existing customers but also create a vast potential for acquiring new customers – with almost little-to-zero marketing expense.
Sounds interesting, right?
But the truth is: it doesn’t just work on its own. You can’t relax thinking your customers will go on spreading the positive word just because they like your product or service.
You need to have a strategy in place.
How are you going to ‘WOW!’ your customers and inspire them to exhibit desirable behavior?
Well, here’s the solution: NextBee.
NextBee’s engagement platform for e-commerce brands is designed to elevate customer experiences and motivate them to create user-generated content that develops social trust. With a suite of cutting-edge features, NextBee’s platform accelerates user-generated social posts and boosts customer acquisition with little effort from the brand’s end.
1. Easy Sharing: Make it easy for customers to share their experiences with the brand on social media platforms. With NextBee’s social sharing tools, you can easily display sharing buttons on product pages, email newsletters, and other marketing materials to encourage customers to share their experiences with your brand.
2. User Reviews and Ratings: With NextBee, you can implement a user review and rating system on your website to encourage customers to share their positive experiences with the product. Customers are more than happy to share a positive review in exchange for a gift card or reward. This can help increase social proof and build trust with potential customers.
3. Interactive Contests: Interactive contests such as photo contests, video contests, or polls can encourage customers to create and share user-generated content. By offering incentives such as discounts or exclusive access to products, brands can motivate customers to participate in these contests.
4. Community Forums: Implementing community forums can help to create a space where customers can connect with each other and share their experiences with the brand. This can lead to increased engagement and user-generated content.
5. User-Generated Content Gallery: Brands can create a user-generated content gallery on their website or social media channels. This can showcase customer photos, videos, or reviews and provide social proof to potential customers. It also acts as social proof and builds trust.
6. Dynamic Leaderboards: Introducing friendly competition goes a long way in motivating customers to participate in contests. With NextBee, you can choose an attractive dynamic leaderboard that displays customer ranking in real-time. Customers feel motivated to create user generated content and share posts actively on social media in order to outperform competitors.
7. Digital Badges: With NextBee, your customers can unlock cool digital badges. Customers take pride in displaying their achievements and badges on social media platforms. You can create a variety of badges to acknowledge their achievements, level of engagement, and unwavering loyalty.
8. Tiered Reward Structure: NextBee’s features a tiered reward structure. Customers unlock access to bigger, better prizes as they complete daily goals and level up. This builds desirable behavior and motivates customers to engage consistently.
9. Sweepstakes: Create exciting sweepstakes to generated a qualified list of prospects. Encourage them to share sweepstakes and earn points. Customers are more than happy to share their excitement of participating and winning on social media platforms.
10. Unlimited Reward Options: With NextBee, you can offer nearly unlimited reward options for participating daily and creating positive content. Your customers can choose from among gift cards, physical items, digital items, cashbacks, and even cash.
11. Instant Redemption: When customers can redeem their points instantly on a reward of their choice, it excites them and creates opportunities for developing loyalty.
12. Advanced Segmentation: Nextbee’s AI- and machine learning-powered platform understands customer preferences and choices. It understands the rewards that motivate customers and the activities they enjoy participating in. Using this information, you can segment your customers into cohorts and send them personalized messages, contests, rewards and daily goals.
NextBee’s engagement platform for e-commerce is a fun and engaging way to boost user-generated content by 5x.
Interested in watching a live demo of the NextBee platform? Talk to one of our experts now!