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Reduce Product Returns with a Transformative Approach based on PACE Methodology

Create experiences that reduce product returns. NextBee’s PACE methodology has allowed us to shape the success of e-commerce brands.
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NextBee: An Industry Leader

NextBee has worked with 300+ leading brands, including e-commerce brands, to engage communities of customers with the goal of rewarding the bottom line and creating positive customer experiences.

Platform Driven by PACE Methodology

NextBee’s Product Returns Slasher platform is based on the PACE Methodology with four key driving pillars that ensure your program is Personalized, Adaptive, Controlled, and Exciting to your customers.
Personalized
Adaptive
Controlled
Exciting

Personalized

With NextBee’s product returns slasher for e-commerce brands, you can create personalized customer experiences. Easily encourage customers to keep, donate or exchange products instead of returning them.
  • Feedback Surveys
  • Real-Time Chat
  • Personalized Incentives
  • Recognition Tools

Adaptive

NextBee’s platform architecture allows you to adapt at the personal level. Seamlessly integrate with all major CRMs. Get detailed insights right on a customizable dashboard. Send automated personalized email campaigns, test rewards, or launch contests to see what works and what doesn’t.
  • Advanced Segmentation
  • Customizable Dashboard
  • Intelligent Analytics
  • Personalized Discounts

Controlled

NextBee’s capabilities allow you to control program momentum and growth by offering targeted and timed incentives and rewards to encourage your customers to adopt your products. Create segments that allow you to always be trying, without the risk of testing new ideas on your entire base of customers.
  • Tiered Rewards Structure
  • Store Credits
  • e-Gift Cards
  • Auto-Upgrades

Exciting

Easily retain focus on adoption of your products. Develop, deploy, and test different incentives for each engagement point. Provide incentives that invoke an intrinsic value you share with your users.
  • VIP Club
  • Promotional Discounts
  • Resale Store Donation
  • Special Bonus Credits

Achieve Your Business Goals

Increase Profit Margins

Improve profit margins by encouraging customers to opt for store credits, exchanges, and donations instead of returning products.

Redefine Customer Experience

Level-up loyalty and brand image by creating experiences that drive repeat purchases and positive word-of-mouth.

Higher Operational Efficiency

Boost your savings and streamline operations by reducing the time and resources spent in processing returns and restocking inventory.

Featured Insights

Top 12 Ways e-Commerce Brands can Reduce Product Returns

Reducing product return rates can be challenging, but offering reward choices can be an effective way to incentivize customers to keep their purchases. You must be able to encourage your customers to go for product exchanges instead of returns. Not only do product hamper revenue generation but also impact brand...

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