Features - CX360

Share Moments

Generate awareness and a quick buzz about your company by motivating customers to share photos of when they have received exceptional customer service, achieved rewards, and used your product or services. Develop user-generated content that creates excitement around your brand.

68%

Of customers are lost because of perceived apathy, not mistakes

70%

Of customers reported that customer support & brand interaction made them feel valued

48%

Of customers reported that increased touchpoints boosted loyalty for a brand

Trivia & Contests

Thrill your customers and increase participation by launching exciting contests and trivia centered around buying and subscribing. Induce friendly competition to spike up activity, accelerate personal achievements, and develop desirable behavior.

Reviews & References

Cultivate a rich review sharing culture by motivating customers to share positive reviews of your community culture, quality of services, and awesome support. Inspire confidence and reinforce trust to boost your sales.

Personalized Referrals

Tap into your customers’ social connections to grow your network. Easily reach out to thousands of new prospects to expand your network without any marketing expertise but with a proven system that also keeps acquisition costs low.

Rewards & Incentives

Keep customers motivated at all times by encouraging them to perform advocacy activities and exhibit desirable behavior. Offer unlimited reward options and incentives, while we handle fulfillment at 0% commission.

Gamification-Enabled

Motivate customers to interact on social platforms, send quality referrals, perform advocacy activities, increase repeat purchases with simple game mechanics that award them exclusive privileges, and enhance their social status.

Effective Customer Engagement Starts with Proven Methods.

1

Recognition & Communication Modules

2

Exclusive Customer Promotion & Incentives Modules

3

Community Building Gamification Modules

4

Incentivized Idea Suggestion & Feedback Modules

Easy to Setup & Flexible to Run

Easily define rules/goals and incorporate game features to boost customer activity, reward and recognize top customers, and track progress.

Reduce Customer Churn, Boost Connections

Gamification helps customers stay connected with other brand fans, motivates customers with individual recognition, and encourages customers to interact with the brand and each other – which boosts retention.

Unlimited Rewards

Reward customers for their continued loyalty by offering customer discounts and/or gift cards from either in-house or through nearly 200 vendor options.

Reduce Overhead with Commission Free Rewards

Flexible redemption rules can motivate users to redeem rewards and since we never take a commission on rewards, you save even more money.

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