Our Features

Increase Guest Loyalty, Reviews and Revenue

Hospitality marketing platform that turns every guest stay into growth through loyalty software, resident benefits package, events & experiential marketing platform, and full customer lifecycle software.

Organize Your Content

Structure campaigns and engagement flows into clear segments so your team always knows what’s active and what’s next.

Import from Anywhere

Bring in customer data, media, and engagement signals from multiple systems without disrupting your workflow.

Connect Your Systems

Integrate with PMS, POS, CRM, and review platforms to keep everything connected in real time.

Smarter with AI

Use intelligent automation to optimize journeys, personalize offers, and improve guest engagement outcomes.

NextBee’s hospitality marketing platform connects loyalty software, resident benefits package, events & experiential marketing platform, and full customer lifecycle software into one seamless system. It turns everyday guest interactions into measurable opportunities across booking, stay, post-stay, and advocacy.

Access & Interfaces

  • Branded guest loyalty portal with PMS/CRM SSO lets guests access points, rewards, and bookings from any device.
  • Mobile-responsive PWA for on-the-go access delivers app-like experience without requiring a native app download.
  • SMS-based account access and point balance checks allow quick redemption even for guests without the app.
  • Front-desk integrated loyalty lookup by phone number or email enables instant point checks and rewards at check-in.
  • Household/family group accounts with shared point pools let families combine stays and rewards under one profile.
  • VIP early-access portal for top-tier members provides exclusive offers and early booking access.
  • Property staff engagement dashboard gives staff real-time visibility into guest loyalty status and offers.
  • Partner/vendor portal for co-funded promotion management lets local businesses collaborate on guest rewards.
  • Gift card API with balance tracking and gifting workflows supports seamless digital gift card management.
  • Kiosk mode for in-store self-service enrollment and redemption speeds up loyalty sign-up at the property.

Customer Journeys

  • Booking journey from search to reservation to confirmation to pre-arrival communication builds anticipation.
  • Check-in journey from arrival to room assignment to welcome offer to loyalty enrollment is seamless.
  • Stay experience journey from arrival to in-stay offers to service requests to upsell opportunities maximizes revenue.
  • Post-stay journey from checkout to review request to referral prompt to loyalty reactivation keeps guests returning.
  • Loyalty reactivation journey for lapsed guests uses personalized win-back offers and seasonal incentives.
  • Seasonal guest reactivation journey targets snowbirds and repeat visitors with targeted reactivation campaigns.
  • Referral recipient journey from invitation to first booking bonus to becomes advocate powers word-of-mouth growth.
  • Cross-property journey linking connects activity across multiple hotels under the same brand.

Offers & Incentives

  • Stay milestone rewards credit guests for nights stayed, anniversaries, and repeat visits.
  • Tiered benefits with escalating perks unlock higher value for loyal guests.
  • Personalized upgrade offers based on guest profile and past behavior increase revenue.
  • Gamified challenges during stay encourage participation in hotel activities.
  • Referral offer sequences with escalating rewards drive new guest acquisition.
  • Partner-funded offers from local businesses add real-world value to guest stays.
  • Event access offers for top-tier members create meaningful experiences.
  • Limited-edition merchandise drops for top-tier members create exclusivity.
  • Conversational offer discovery through chatbot-guided quiz delivers relevant deals.
  • Charitable donation options as reward redemption choices appeal to socially conscious guests.

Social Wall

  • Guest delivery day photo wall with automated social sharing prompts celebrates memorable stays.
  • Imported posts from Google reviews, TripAdvisor, and Instagram tagged with the property bring authentic voices.
  • Staff spotlight stories including team achievements and behind-the-scenes build trust.
  • Group-specific walls for EV owners, family travelers, and luxury guests create targeted communities.
  • Structured story arcs from booking to arrival to stay to post-stay keep guests engaged over time.
  • Marketplace corner where guests list experiences and recommendations extends community interaction.
  • Employee advocacy feed where staff share property highlights strengthens brand connection.
  • Referral story series showcasing successful guest referrals inspires more activity.

Earnings Logic

  • Stay credits, room upgrades, free breakfast, spa credits, late checkout, merchandise, gift cards, partner rewards, and VIP event access are all available rewards.
  • Earning moments happen at booking anniversary, stay milestone, referral conversion, review submission, seasonal challenges, and community events.
  • Earnings are compared versus non-member rates, versus competitor loyalty programs, versus own spending last quarter, versus average guest in same tier, and versus effort-to-reward ratio expectations.

Growth Flywheel

  • Property photography is repurposed as social wall lifestyle content.
  • Guest reviews are auto-compiled into social proof marketing assets.
  • Event marketing is extended as loyalty challenge themes.
  • Local guide content is used as partner cross-promotion material.
  • Staff training content is adapted for guest education with quiz rewards.
  • Local business partnerships enable co-funded guest rewards.
  • Travel/airline loyalty program integrations extend reward value.
  • Ride-share and transportation partnerships reward seamless arrivals.
PRICING OVERVIEW

Flexible Pricing for Every Hospitality Growth Stage

From single-property launches to multi-property rollouts and white-label partnerships, our pricing is structured around property count, guest engagement goals, and deployment scope.

Starter to EnterpriseMulti-property readyAdd-ons & pilots
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Ready to launch a Hospitality Marketing Program that proves ROI?

Whether you need loyalty software, resident benefits package, events & experiential marketing platform, or full hospitality automation, we’ll map the right modules and rollout plan for your property.

Request a Demo