Consolidate first, second, and third-party data from all channels into unified customer profiles. Get a complete 360-degree view of each customer to enable coordinated omnichannel engagement based on their preferences and behaviors across touchpoints.
Recognize members instantly no matter which channel they engage with. Access customer loyalty profiles, tier status, transaction history, and more to provide personalized experiences when they visit your website, mobile app, retail store, contact center, etc.
Allow customers to earn and redeem loyalty rewards in a unified way across channels. Customers can earn points with a purchase online, then redeem those points instantly in-store. Flexible omnichannel earning and redemption boosts engagement.
Updates across channels are synced in real-time through integration connectors. This ensures experiences stay up-to-date across channels. If a customer earns points in-store, their digital wallet reflects it immediately.
One centralized dashboard provides visibility into omnichannel program performance. Access channel-specific metrics as well as agnostic insights into member engagement, transactions, ROI and more.
Integrate with your specific technology stack across channels. Flexible APIs and connectors enable integration with ecommerce platforms, POS systems, mobile apps, and unique channels.
Map and optimize customer journeys that span channels to align with natural user flows. Ensure progression through the member lifecycle guides customers across web, mobile, in-store, contact centers seamlessly.
Our customer loyalty platform comes with a gamut of useful features. The solution is 100% scalable and customizable to fulfill any business requirements.
The AI-powered personalization engine easily analyze the activities and decide personalized rewards that motivate your customers, and segment them based on their performance for accelerated goal achievement
An intuitive interface makes the platform a treat to use – the friendly UI entices the users to spend more time on the platform and fulfill the desired referral activities.
10 Million+ Users | 1.2B+ Tracked Transactions | 22 Integrated AI Modules
Implementing omnichannel integration enables you to engage customers with a unified loyalty program no matter where they interact with your brand. Meet your members how and when they want through consistent experiences across all channels with real-time data syncing.
Experience the success that in-depth data analysis can bring to your company.
Register for a CX360 Account to get started and we’ll connect with you in the next 48 hours.
Experience the success that in-depth data analysis can bring to your company.
Register for a Catalyst Account to get started and we’ll connect with you in the next 48 hours.
Experience the success that in-depth data analysis can bring to your company.
Register for a Catalyst Account to get started and we’ll connect with you in the next 48 hours.
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Experience the success that in-depth data analysis can bring to your company.
Register for a Catalyst Account to get started and we’ll connect with you in the next 48 hours.
Experience the success that in-depth data analysis can bring to your company.
Register for a CX360 Account to get started and we’ll connect with you in the next 48 hours.
